Frequently asked questions

We can onboard your horses, staff and care practitioners for a once-off onboarding fee of R589, or you can set up on your own using our video tutorials. We're also happy to take you through the YardHub App in a free 30-minute virtual meeting if you'd prefer a more personal walkthrough.

Yes. YardHub isn't only for yards. With a Solo subscription, you can manage your own horse's care, activities and records, and connect the people involved in your horse's care. A Solo subscription covers up to 4 horses.

Yes. Your Solo subscription works independently of your yard. You can manage your horse's record and give relevant care practitioners access, even if your yard doesn't use YardHub.

Your yard can connect your horse to its Yard subscription. If you don't have your own Solo subscription, you'll have view-only access to your horse's relevant information, while the yard manages the record under its subscription.

With a Solo subscription, you can view and manage your own horse's care and records rather than having view-only access through the yard. You can still connect your horse to a YardHub yard so you and the yard can work from the same connected information.

Yes. If both you and your yard use YardHub, your horse can be connected to the yard while you continue managing your horse under your own Solo subscription.

If you have a Solo subscription, your horse's record stays with you. You can disconnect from one yard and connect to another YardHub yard. Horse records are easily transferred to other yards that use YardHub. If neither you nor your yard has a subscription when the horse moves, the new yard can connect to your horse, or the record stays archived until you or the yard subscribe.

It depends on the active subscription. If you have a Solo subscription, you manage your horse's record. If your horse is only connected through a Yard subscription, the yard manages the YardHub record and you can be given view-only access to your horse's relevant information.

Yes. With the appropriate access, care practitioners can view relevant horse information and add their own visit notes directly to the horse's care history.

Yes. Access and permissions can be set according to each person's role, so yard staff, horse owners and care practitioners only have access to the information and functions relevant to them.

Yes. YardHub is a web app designed to work across phones, tablets and computers, so you can access it wherever you're working.

Your data is encrypted in transit and at rest, hosted with reputable cloud providers, and backed up continuously. Access is controlled by the roles and permissions your yard administrator sets. You can export your records at any time - your data always belongs to you. See our Privacy Policy for more detail.